THE SUPPORT (SERVICE & MAINTENANCE) PROCESS / SERVISE & MAINTENACE PHASE

The Service & Maintenance process is covered by the whole team, including Designers, Developers, DevOps, QA and additionally HelpDesk operators, responsible for gathering customers’ complaints, incidents and other requests. The team members engagement is proportional to the severity level of a particular issue. The services are available through a Call Center and operators supported by a ticketing system like RedMine, Mantis (or others). A complete lifecycle of every ticket is covered within the tool and the whole process is ITIL compliant.

amb software is capable to cover the Support process. Our Consultants are ready to support customers via call center, our Engineers are well prepared to fix issues and do the further development of any solution, while our DevOps take care about deployment and every infrastructural aspects of the maintained solution. With our partners like mentioned date-centers we are ready to take care of complete Product Lifecycle Management process.